Case Study: Rosewood Mansion on Turtle Creek achieves faster, five-star guest service with Stryker

Envisioning the Future of Hospitality Improving Five-Star Service With Vocera

The Mansion on Turtle Creek, a Rosewood Hotel in Dallas, is a five-star, five-diamond property known for its two-to-one staff-to-guest ratio and exceptional service. Despite a sizable 300-person staff, communication relied on pagers, two-way radios and landlines, leading to slow, fragmented coordination and service delays — pages could take up to 10 minutes to be answered, impacting guest responsiveness and staff efficiency.

In 2006 the hotel worked with Wayport to deploy a robust Wi‑Fi network and the Vocera Communications System with wearable, hands-free badges tied into the phone system. The solution provided instant voice connectivity and a “locate” feature, cutting response times from minutes to seconds, streamlining housekeeping and bell operations, improving staff satisfaction, and maintaining a quieter, more private guest experience.

Rosewood Mansion on Turtle Creek

Carl Arnold

Systems Manager