Case Study: Veterinary Emergency and Referral Group (VERG Brooklyn) achieves a calmer, more efficient emergency care environment with Stryker

Creating a healing environment for patients and clients, while improving staff satisfaction and efficiency

VERG Brooklyn is an emergency and specialty veterinary hospital serving the Brooklyn community that moved into a larger, better-equipped facility with the goal of creating a calm, healing environment. Previously the team relied on overhead paging, phone calls and paper messages, which were noisy, inefficient and sometimes delayed time‑sensitive care — for example, staff credit wearable communication for enabling a rapid response when a client’s dog seized outside the hospital.

VERG Brooklyn adopted a hands‑free, voice‑activated Vocera communication system that enables instant group calls, broadcasts, discreet alerts and use under PPE. The result: faster triage and emergency response, a much quieter, more tranquil client experience, increased staff productivity (fewer steps and quicker coordination) and improved safety and workflow efficiency across the hospital.

Veterinary Emergency and Referral Group

Michele Tinsley

Hospital Manager and Veterinary Nursing Administrator