Case Study: Community Health Network achieves faster responses to patient requests and improved HCAHPS scores with Stryker

Clinicians Respond to Patient Requests Faster at Community Health Network

Community Health Network (CHNw), a health system focused on patient-centered care, was using Epic MyChart Bedside to let patients request items and view care information at the bedside. However, those requests created flags in Epic that required staff to check a dashboard manually, so patient requests could sit unseen and slow response times.

CHNw integrated MyChart Bedside (and its nurse‑call system) with the Vocera communication platform so requests go directly to clinicians’ Vocera Badges for immediate acknowledgement or callback. The change streamlined workflows, improved safety and staff support, and produced measurable gains: HCAHPS “responsiveness of staff” rose 9.7% (67 → 73.5) and “communication with nurses” rose 6.0% (79.7 → 84.5), while caregivers saved time and responded faster to patient needs.

Community Health Network

Jean Putnam

Executive Vice President and Chief Nursing Officer