Case Study: Aged Care Plus achieves improved resident care, faster response times and higher staff retention with Stryker (Vocera solution)

Aged Care Plus Implements Wireless Devices to Improve Resident Care, Communication, and Efficiencies

Aged Care Plus, a Salvation Army division operating 22 aged-care centres across Australia, faced major communication challenges at its four‑storey Cairns facility where staff often worked alone or in small teams and cared for residents with dementia. Nurses spent excessive time on mobile phones, running between floors, and searching for colleagues or equipment, leading to slow response times, increased resident anxiety, and staff frustration.

The centre deployed Vocera hands‑free communication badges to nearly all staff, enabling instant one‑to‑one and one‑to‑many voice contact with a push of a button. The system cut delays, reduced workplace stress, improved response times and resident care, and became a staff‑retention tool—99% of Cairns staff said they could not do their jobs without it—leading to wider rollout across the organisation.

Aged Care plus

Luke Grieve

Operations Manager