Case Study: Cross Company streamlines NetSuite cleanup and change management with StrongPoint

How we helped an automation expert review and cleanup more than 10 years of customizations in an FDA-regulated NetSuite instance

Cross Company, an employee-owned industrial automation solutions provider, uses NetSuite as its ERP and needed to manage a major acquisition while also maintaining compliance in an FDA-regulated environment. After acquiring JA King, the team had to review and understand more than 10 years of NetSuite customizations, change history, and administrative activity.

StrongPoint helped Cross Company gain visibility into its NetSuite instance with change monitoring, change logs, dashboard alerts, and automated saved search cleanup. The results were immediate: StrongPoint identified and helped eliminate 1,600 obsolete saved searches, including 1,300 from the acquired instance, while giving the team better control over technical debt, safer change management, and stronger audit readiness.

Cross Company

Roy Lowe

Business Application Administrator