Case Study: Leading Healthcare Information Technology Company streamlines Salesforce change management with StrongPoint

How one Strongpoint customer is managing 15+ years of Salesforce customizations – and prepping to automate their change controls

Leading Healthcare Information Technology Company, a long-time Salesforce user running an extremely customized org since 2004, needed a better way to understand dependencies and manage change across more than 15 years of customizations and legacy configuration. As their environment grew more complex through mergers and ongoing business changes, the team turned to StrongPoint for help documenting and reducing the risk of making updates.

StrongPoint provided Dependency Relationship Diagrams (DRDs) to map object dependencies and make impact analysis much faster, saving the team hours of investigation and helping them avoid costly mistakes. The company is also being set up with StrongPoint change management to automate approvals, logging, and risk-based routing, giving them faster, more confident Salesforce changes and audit-ready records when issues arise.