Case Study: Tactile Medical streamlines compliance and change management with StrongPoint

How a medical device manufacturer/distributor manages organizational complexity without putting compliance at risk

Tactile Medical, a medical device manufacturer and distributor, needed a way to manage the complexity of its NetSuite environment while maintaining strong compliance controls as a public company. Working with StrongPoint, the company sought better visibility into development activity, change management, and audit readiness without adding technical debt to its relatively new ERP instance.

StrongPoint implemented its change management system integrated with ServiceNow, giving Tactile Medical an immutable log of activity, approval-policy checks, and audit-ready reporting tied back to requests. The team also benefited from StrongPoint’s “What Changed” reports for faster troubleshooting and system discovery, helping them replace time-consuming manual searches through NetSuite system notes and giving them greater confidence as they scale.

Tactile Medical

Rand Aksamit

Business Analyst