Case Study: Castorama achieves faster, more convenient parcel pick-up with Strix Castomats

Castorama launches Castomats with Strix, enabling pickup in 2 hours for 120-300 orders a day

Castorama Poland, a major home improvement retailer, faced the challenge of distinguishing its e-commerce delivery experience in a highly competitive market. They needed a faster and more convenient alternative to standard in-store pick-up and courier delivery to enhance the customer experience. To address this, they partnered with vendor Strix to implement a new automated parcel pick-up system.

Strix designed and implemented the "Castomats" solution, a network of automated lockers located outside Castorama stores. The vendor developed the entire order flow, integrated APIs, created a custom database, and built a notification system with a QR code generator. This resulted in a fully automated process where orders are ready for collection within two hours and are available 24/7. The solution, now available at all 91 Castorama stores in Poland, handles 120-300 orders per day, significantly improving delivery speed and customer convenience.

Castorama