Case Study: Verizon protects retail associates with immersive VR training from Strivr

Verizon trains 22,000+ retail associates with Strivr, boosting confidence 97%

Verizon, a leading US wireless carrier, faced a significant challenge in preparing its retail associates to handle high-stakes safety threats like armed robberies and thefts across its 1,600+ stores. Traditional training methods were ineffective at equipping its 22,000+ frontline employees with the confidence and skills needed to act quickly during these dangerous situations. To address this, Verizon partnered with Strivr to implement an immersive learning solution using virtual reality.

Strivr developed a custom Armed Robbery VR training simulation for Verizon using 360-degree video cameras and live actors. The solution consisted of three realistic modules that allowed associates to safely practice recognizing and responding to threats. The impact was substantial, with 97% of learners reporting they felt more prepared for dangerous situations after the training. Verizon leadership also noted a dramatic increase in engagement and confidence among its staff. Strivr enabled Verizon to provide a realistic and engaging safety training experience that significantly enhanced employee preparedness.

Verizon