Case Study: Rettinger Fireplace Systems cuts accounts receivable balances by 66% with Striven

Rettinger Fireplace Systems - Customer Case Study

Rettinger Fireplace Systems, a family-owned retail and wholesale hearth shop in New Jersey, was using several disconnected tools for accounting, communication, scheduling, customer data, and file storage. The lack of a single system created duplicate data, manual entry, and time lost searching for information, while the company also needed a better way to consolidate documentation from quote through installation. After evaluating other options, they chose Striven.

With Striven’s all-in-one ERP and field service platform, Rettinger Fireplace Systems brought communication, scheduling, invoicing, task management, lead capture, and reporting into one system. Striven helped them streamline operations, improve record accuracy, and automate lead-to-invoice workflows, resulting in a 66% reduction in accounts receivable balances and 100% installation report collection. Rettinger also gained customizable dashboards, better visibility, and a more scalable process for onboarding and growth.

Rettinger Fireplace Systems