Case Study: J Tucker Construction streamlines work order management with Striven

J Tucker Construction - Customer Case Study

J Tucker Construction, a Dallas-Fort Worth communication utility construction company, was managing roughly 1,000 work orders and 1,000 to 1,500 service drops per week using QuickBooks and shared Excel spreadsheets. As volume grew, up to seven employees had to update spreadsheets in real time, leading to errors, overwritten data, and no audit trail. They needed a faster, more reliable way to automate work order assignment and data processing, and chose Striven for its cost, flexibility, and out-of-the-box capability.

With Striven, J Tucker Construction now uploads service-provider spreadsheets to automatically create work orders and custom lists, assign subcontractors, and track completion on mobile devices without direct contractor interaction. The company can bill in real time, keep all job information in one place, and maintain a full audit trail of work assigned, updated, and completed. Striven also reduced manual spreadsheet work, improved accuracy and visibility, and helped create a more relaxed office environment.

J Tucker Construction