Case Study: Delaware Business Incorporators, Inc. achieves 82% reduction in collections with Striven

A Migration from NetSuite Yields an 82% Reduction in Collections

Delaware Business Incorporators, Inc. (DBI) is a professional services company that had used NetSuite for several years, but rising costs, a weak customer portal, and limited functionality pushed them to look for a better option. DBI needed an affordable, cloud-based system with native accounting, recurring billing, centralized documentation, a strong customer portal, and responsive U.S.-based support, and they ultimately chose Striven.

Striven completed the onboarding remotely during COVID-19 and migrated large amounts of data from NetSuite, including customer records and annual recurring invoices, over about five months. With Striven’s customer portal, collection workflow, and integrated multi-touch email campaigns, DBI reduced outstanding collections by 82% from June 1 to December 31 and gained a more cost-effective cloud-based business management solution.

Delaware Business Incorporators, Inc.