Case Study: Wordtune achieves 5.4x more chargeback recovery with Stripe and Chargeflow

Wordtune wins 5.4x more chargebacks with the Chargeflow Stripe app

Wordtune, the AI writing assistant from AI21 Labs, had been using Stripe Payments and Stripe Radar when a rise in chargebacks threatened to push it over Visa and Mastercard thresholds and strain its team. Managing disputes manually was too time-consuming and wasn’t scalable, so Wordtune needed a more automated, Stripe-friendly way to reduce fraud and protect revenue.

Wordtune implemented the Chargeflow app on Stripe, a low-touch, automated chargeback management solution that synced with Stripe to create evidence, challenge disputes, and help prevent fraud. With Stripe and Chargeflow, Wordtune cut its dispute rate by 29.7%, reduced fraudulent disputes by 33.5%, and increased chargeback recovery 5.4x, all while freeing up internal resources and improving the customer experience.

Wordtune

Matt Lewis

Head Of User Operations