Case Study: TicketSocket increases conversion rates by 10% with Stripe

TicketSocket increases conversion rates by 10% with Link

TicketSocket, an online ticketing platform, faced the challenge of low conversion rates in the event industry, where customers often hesitate before buying due to travel, lodging, and other costs. Its previous payment setup also created a poor white-labeled experience with separate charges that confused buyers. TicketSocket turned to Stripe, using Stripe Connect and other Stripe payment tools to support a global, branded checkout experience.

Stripe implemented Connect with Stripe Payments, Radar, and the Optimized Checkout Suite, including Stripe Elements, dynamic payment methods, and Link. The result was a smoother international payment flow, 100 hours saved each month from local settlement, and about 20% higher conversion with 30% fewer chargebacks. TicketSocket also saw 38% of transactions processed via Link and a 10% conversion lift for Link checkouts.

TicketSocket

Mark Miller

Chief Executive Officer