Case Study: ThinkReservations achieves faster, more secure hotel operator onboarding with Stripe

ThinkReservations uses Stripe to enable faster, more secure onboarding for hotel operators

ThinkReservations, a platform that helps hotel operators manage bookings, payments, and back-office operations, wanted to improve a slow and less secure payment onboarding process for its customers. The company partnered with Stripe and used Stripe Connect to make it easier for hotel operators to connect their own payment accounts and get started faster.

With Stripe Connect, Stripe hosted onboarding and managed risk, creating a simpler, more secure experience with clearer pricing and less manual data entry. The change reduced onboarding time by 70%, let many customers connect in the same day, and saved ThinkReservations’s support team 120 hours per month by cutting call volume.

ThinkReservations

Richard Aday

CEO and Founder