Case Study: TENTIAL achieves a 98% payment success rate and stronger fraud prevention with Stripe

TENTIAL achieves a 98% payment success rate and enhanced anti-fraud measures by integrating Stripe into its ecommerce platform

TENTIAL, a wellness brand known for scientifically designed apparel and recovery wear, was struggling with payment-platform limitations that hurt customer experience and made checkout optimization difficult. After evaluating other providers, TENTIAL chose Stripe for its clear documentation, customizable checkout, and ability to support a secure, convenient ecommerce payment flow.

With Stripe, TENTIAL streamlined its checkout to 27 seconds, raised payment success to 98%–99%, and gained stronger analytics and refund management. Using Stripe Radar and custom fraud rules, Stripe helped TENTIAL prevent about 200 million yen in fraudulent transactions in the first six months, while faster deposits also improved cash flow and supported future global expansion.

TENTIAL

Ryosuke Sakai

Chief Operating Officer