Case Study: Splunk scales operations with Stripe’s unified payment solution

Splunk scales operations with a unified payment solution from Stripe

Splunk, the cloud software company, was struggling to scale its finance and IT operations as payment processing became increasingly complex, costly, and manual. Its legacy system required heavy customization, redirected customers to external vendors, and created inefficiencies in refunds, reconciliation, and auto-renewals. As Splunk moved to SAP S/4HANA, it looked for a digital payments solution that could integrate directly with its new ERP. Stripe Payments and the Stripe for SAP Digital Payments app provided that foundation.

With Stripe, Splunk consolidated payment processing into a unified, ERP-connected solution and automated key workflows like refunds and ledger updates. Stripe’s out-of-the-box integration and API support helped Splunk embed payments in its portal, improve the customer experience, and reduce custom development timelines by 75%. The result was a more scalable, accurate, and efficient payments platform that saved time across finance, IT, customer service, and sales.

Splunk

Vinit Vishal

Head of Finance Engineering