Case Study: Shift expands across Europe and streamlines payments with Stripe

Shift accelerates European expansion and streamlines payments with Stripe

Shift, a UK-based urban delivery marketplace, was growing quickly but needed a better way to handle driver onboarding, payments, and invoicing as it expanded beyond the UK into Europe. Its manual processes slowed operations and its existing payment setup didn’t support international growth, local payment methods, or a unified online and in-person experience. To solve this, Shift turned to Stripe and products like Stripe Connect, Stripe Identity, and Stripe Terminal.

Stripe helped Shift onboard drivers in just 5 minutes instead of 48 hours, process 30–50 new drivers each week, and give drivers instant payouts rather than waiting 28 days. With Stripe’s local payment methods, Shift expanded into seven countries, and with Terminal and Tap to Pay it launched self-service in-store payment options at retailers like IKEA. Overall, Stripe enabled Shift to save at least 10 hours per week on payment handling, streamline financial operations, and support major European growth.

shift

Ewan Grewal

Director of Marketplace