Case Study: Sendle reduces fraud losses by 30% with Stripe

Sendle reduces fraud losses by 30% with Stripe

Sendle, Australia’s carbon-neutral shipping service for small ecommerce businesses, faced a surge of sophisticated fraud after launching in the US, including fake accounts, stolen card usage, and chargebacks. Although it had already been using Stripe for payments, Sendle needed a stronger way to protect its growing US operation from losses and rising fraud complexity.

Sendle implemented Stripe Radar for Fraud Teams alongside Stripe Payments, working with Stripe to build custom fraud rules, block and allow lists, 3DS checks, and validation controls tailored to its business. With Stripe, Sendle cut fraud losses by nearly 30% in the US, achieved an 11x ROI, and increased legitimate US card acceptance rates by 45%.

Sendle

Sean Geoghegan

Chief Technology Officer