Case Study: RefQuest achieves scalable financial operations and tax compliance with Stripe

RefQuest (RQ+) streamlines financial processes with Stripe to enable growth

RefQuest (RQ+) started in 2018 as a video subscription service for sports officials and grew into an enterprise platform serving hundreds of clients across the US. As its offerings expanded, RefQuest faced increasingly complex payment and sales tax requirements across different user types, product categories, and states, while also needing a way to collect funds from governing bodies and automate payouts to officials. RefQuest had already been using Stripe Payments and looked to Stripe to help manage these growing financial demands.

Stripe implemented Stripe Connect and Stripe Tax to keep RefQuest’s payments, payouts, and tax compliance in one platform. The result was a streamlined, white-labeled financial experience where programs are billed, funds are held, and officials are paid out through the RQ+ platform, with taxes calculated automatically based on user location and product type. With Stripe, RefQuest has handled nearly $100 million in payment volume over two years using only two financial staff members and three developers, while scaling without adding headcount.

RefQuest

Clive Townsend

CTO