Case Study: Oasis Hotels reduces fraud by 90% and modernizes payments with Stripe

Oasis Hotels reduces fraud by 90% and modernizes payments with Stripe

Oasis Hotels, a Cancun-based hospitality company, was facing high fraud and payment friction that hurt its international bookings. Its dispute rate was 6%, far above industry norms, and its bank payment gateway had high decline rates for cross-border transactions, creating a poor checkout experience and extra manual work for staff.

Stripe helped Oasis Hotels modernize payments and reduce fraud using Radar for Fraud Teams and Stripe’s Optimized Checkout Suite. Stripe enabled custom fraud rules, 3D Secure checks, Stripe Elements, Google Pay, Apple Pay, and Link, cutting dispute rates by 90% in six months—from 6% to under 1%—while Link now drives about one-third of all bookings and streamlines secure checkout.

Oasis Hotels

Fernando Pereira Martín

Director of Digital Media