Case Study: Luxury Escapes blocks $200K in fraud in 30 days with Stripe

Luxury Escapes lands 20% increase in customer conversions with Stripe Billing

Luxury Escapes, a premium travel platform, needed to scale its booking and payment operations while reducing manual support work and stopping short-lead-time fraud tied to its membership programs. As the company grew, it turned to Stripe to help streamline customer-led self-service for refunds, date changes, and upgrades, while also improving payment security and adding modern payment methods.

Using Stripe Enterprise Support, Stripe Radar for Fraud Teams, Stripe Payments, and PayTo, Luxury Escapes automated fraud controls, enabled 3D Secure for high-risk redemptions, and launched a self-service portal. Stripe helped the company block about US$200,000 in fraud in 30 days, save 30 hours a week in manual fraud reviews, and deploy new fraud defenses in hours instead of days.

Luxury Escapes

Robert Preswick

Director Of Product Management