Case Study: Lugg achieves self-service driver onboarding and instant payouts with Stripe

Lugg partners with Stripe to streamline worker onboarding and offer instant payouts

Lugg is an on-demand moving marketplace operating in multiple U.S. metro areas that connects customers with local moving teams. The company struggled with a slow, manual driver and helper onboarding process that required in-person visits and multiple separate apps for payments, fleet tracking, and route management—creating friction for service providers and slowing response times for customers.

By integrating Stripe Connect and Instant Payouts, Lugg automated onboarding and payment flows so providers can sign up and get paid directly in the app in minutes instead of hours. The self-service experience dramatically reduced setup time, enabled flexible split payments, and made instant payouts a competitive advantage—today 70% of drivers use instant payouts—freeing Lugg to focus on growth rather than manual payments.

Lugg

Pedro Belo

Chief Technology Officer