Case Study: Lookiero scales a complex multi-payment business and boosts revenue with Stripe

Lookiero scales a complex business model with Stripe's simplified payments

Lookiero is a leading online personal shopping service in Europe with over two million registered users. Customers complete a style profile and receive five curated items to try at home, paying only for what they keep; behind this simple experience is a complex payments model (a styling fee that’s refunded if at least one item is kept, plus charges for kept items). Lookiero needed a payments partner that could handle that complexity, optimise credit-card retries, and preserve a personal, trust-based customer experience.

Lookiero chose Stripe for its flexible APIs and global payments infrastructure, which automate charges across the customer journey—from subscription/styling fees to rolling payments for kept items—and provide hands-on account support to tune retry logic. The result was reduced customer friction and a significant revenue boost from improved retry rates, plus faster, smoother expansion into new markets with local currencies and payment methods supported.

Lookiero