Case Study: Vonage achieves seamless in-conversation payments with Stripe

It pays to talk with conversational commerce

Vonage, through its Jumper.ai conversational commerce offering, wanted to simplify the online customer journey and reduce drop-offs by letting brands convert social media and chat conversations into sales in the moment. The challenge was making it easy for customers to ask questions and complete purchases without leaving channels like WhatsApp, while also maintaining trust and a smooth payment experience.

Stripe provided the payment infrastructure to enable secure, seamless in-chat purchases for Vonage across WhatsApp and other platforms. With Stripe, Vonage delivered a more trustworthy and flexible conversational commerce solution, helping customers buy immediately and giving brands a way to boost conversions; one early adopter saw an immediate uplift in sales after enabling purchases inside WhatsApp conversations.

Vonage

Yash Kotak

Senior Director of Product Management