Case Study: Hargreaves Lansdown reduces failed payments by £540m with Stripe

Hargreaves Lansdown reduces failed payments by £540m in partnership with Stripe

Hargreaves Lansdown, a trusted investment platform serving 1.7 million customers, needed to modernize payments, integration, security, and customer service while meeting a new European 3D Secure 2 deadline. Its legacy in-house system had to be replaced without disrupting clients or harming payment success, and it turned to Stripe to help support that transition.

Stripe implemented a seamless payments upgrade with 3DS readiness, improved error messaging, and tools like Stripe Radar and the Stripe Dashboard to strengthen fraud prevention and support. The results were significant: Hargreaves Lansdown processed £192 million in a single day without issues, cut failed payments by £540 million per year, reduced card-payment attempts by 93%, and has maintained 99.999% processing uptime with Stripe.

Hargreaves Lansdown

George Rodgers

Senior Product Manager