Case Study: EasyParcel achieves 20% reduction in checkout drop-offs with Stripe

EasyParcel chooses Stripe for seamless integration and lower abandon rates

EasyParcel is a delivery-aggregation platform serving 700,000 users across Malaysia, Singapore, Thailand, and Indonesia, growing about 60% year over year. Operating on a “top‑up” model where SMBs buy credits for courier services, EasyParcel faced payment issues with other providers—high fees, redirects, extra prompts for FPX vs. card—that increased checkout abandonment.

EasyParcel added Stripe as a backup and quickly made it their default because of seamless in‑site integration, support for both FPX and card payments, better uptime, and responsive service. The switch cut checkout drop-off by 20%, increased orders and revenue, and delivered minimal downtime during peak periods.

EasyParcel

Clement Chau

Chief Operating Officer