Case Study: DoorLoop achieves nearly 50% lower onboarding workload with Stripe

DoorLoop reduces manual customer onboarding tasks by nearly 50% with Stripe

DoorLoop, a platform that helps landlords and property managers automate rent collection, screening, and accounting, needed a more reliable way to manage payments and onboard users at scale. With its legacy providers causing failed ACH payments, slow verification, and manual checks, DoorLoop turned to Stripe to streamline customer onboarding, bank verification, and identity validation.

Using Stripe Connect, Stripe Financial Connections, and Stripe Identity, DoorLoop automated onboarding and payment flows while improving fraud protection and payout verification. Stripe helped DoorLoop cut onboarding effort by nearly 50%, reduce merchant-related support tickets by one-third, and resolve certain issues 75% faster, while also enabling a more stable payment platform and faster deployment than its previous solution.

DoorLoop

Matt Cave

Customer Success Director