Case Study: Doctolib achieves rapid telemedicine scale — onboarding 30K+ physicians and 1M video consultations with Stripe

Doctolib partners with Stripe to support an influx of 30K+ new physicians

Doctolib, a leading e‑health platform in France and Germany, faced a sudden, massive surge in telemedicine demand when COVID‑19 and rapid regulatory changes enabled reimbursed online consultations. The company needed a payments partner that could scale instantly to onboard thousands of physicians, speed up payouts, and avoid service disruptions as telemedicine became a primary source of consultations.

Doctolib integrated Stripe (Payments, Connect, Europe, Enterprise) to launch a self‑serve onboarding flow and worked with Stripe’s engineering team to cut onboarding time and move payouts from monthly to weekly. The change enabled 30,000 practitioners to join in one month, saved roughly 45,000 hours that month plus hundreds of developer hours, improved time‑to‑market by 10%, and supported one million video consultations in March 2020 (up from 150K in all of 2019).

Doctolib

Guillaume Pech

Head of Product