Case Study: Dermalogica achieves 50% reduction in fraud rates with Stripe Radar

Dermalogica reduces fraud rates by 50% with Stripe

Dermalogica, a 30-year leader in professional skincare with customers in 80 countries, faced rising fraud risk common to cosmetics and skincare due to high resale value. Because its business mixes high‑lifetime‑value professional buyers and consumer sales, Dermalogica needed a fraud strategy that minimized false positives for pros while still blocking high‑risk orders—something a one‑size‑fits‑all solution couldn’t deliver.

By adopting Stripe Radar for Fraud Teams and using whitelisting and custom rules, Dermalogica targeted prevention where it mattered most while keeping professional customers’ checkout seamless. In the first six months, fraud rates fell by 50% to well below typical ecommerce levels, helped by updated machine‑learning models and minimal additional effort.

Dermalogica

Jeffrey Johnson

Senior Director of Ecommerce