Case Study: Dermalogica cuts fraud rates by half while protecting professional customers with Stripe Radar

Dermalogica - Customer Case Study

Dermalogica, a 30‑year leader in professional skincare selling to estheticians and consumers across ~80 countries, faced high fraud risk because its products have strong resale value and its customer base mixes high‑value professional buyers with retail consumers. That mix made false positives especially costly for professionals who depend on reliable orders, so a one‑size‑fits‑all fraud solution wasn’t acceptable.

By deploying Stripe’s Radar — specifically Radar for Fraud Teams and the updated Radar 2.0 ML models — Dermalogica used whitelisting, custom rules, and analytics to protect high‑risk orders while keeping professional customers’ experiences seamless. In the first six months on Radar they cut fraud rates by half to levels well below typical e‑commerce benchmarks, while gaining the flexibility to tailor protections by segment.

Dermalogica

Jeffrey Johnson

Senior Director of Ecommerce