Case Study: Cleo Reduces Chargebacks and Boosts Payment Success with Stripe Radar

Cleo reduces chargeback rate by 23% with Stripe

Cleo, an AI personal finance assistant, faced challenges with high payment decline rates and fraud on its cash advance and subscription services using a legacy provider. This resulted in lost revenue and excessive fees. They needed a more reliable payment system and better fraud prevention to stop chargebacks before they happened.

By implementing Stripe Payments and Stripe Radar for Fraud Teams, Cleo improved transaction success rates and gained advanced fraud detection. This solution included automated chargeback disputes via a Stripe integration. As a result, Cleo achieved a 23% reduction in chargebacks, saved $15,000 per month, and increased cash advance repayments by 1.5%.

Cleo