Case Study: Cleo reduces chargebacks by 23% with Stripe Radar for Fraud Teams

Cleo reduces chargeback rate by 23% with Radar for Fraud Teams

Cleo, an AI money assistant offering subscriptions and cash advances, was struggling with high payment decline rates and limited fraud detection through its legacy payment provider. The company needed a more reliable way to process transactions, reduce failed payments, and stop chargeback fraud before it happened. Stripe Payments and Stripe Radar for Fraud Teams were used to address these challenges.

Stripe implemented Payments with Adaptive Acceptance to improve transaction success rates, while Radar for Fraud Teams helped Cleo detect suspicious activity in near real time and block high-risk payments. Stripe’s Chargehound integration also automated chargeback disputes. As a result, Cleo saw a 1.5% increase in successful cash advance repayments, a 23% lower chargeback rate, and $15,000 saved per month, totaling over $200,000 in savings since implementation.

Cleo

Callan Carvey

Global Head of Operations