Case Study: Castlery streamlines in-store and online payments expansion with Stripe Terminal

Castlery unifies in-store and online payments in 1 month with Stripe

Castlery, a direct-to-consumer furniture brand, faced challenges managing separate online and in-store payment systems across its markets. Their process for in-store refunds in Singapore was cumbersome, requiring manual bank transfers that took up to two weeks. To unify its payments, Castlery implemented Stripe, specifically using Stripe Terminal for in-person payments.

The solution from Stripe integrated online and offline payments into a single platform. This streamlined refunds to just a few days and provided a unified customer view for better service and easier financial reconciliation. Using Stripe also supported Castlery's expansion into the US, where they leveraged Stripe Radar for fraud protection. The integration led to instant system updates after in-store transactions and helped the company efficiently grow in new markets.

Castlery