Case Study: Mediaocean boosts customer satisfaction and training scale with Strigo

SaaS company Mediaocean revamps VILT services to increase reach and customer satisfaction

Mediaocean, a SaaS company in ad-tech, needed a better way to scale its virtual instructor-led training (VILT) for a globally distributed customer base. Its existing tools required downloads, caused session delays and technical issues, and made it hard to keep learners engaged during hands-on, show-and-do classes.

Using Strigo’s virtual classroom platform, Mediaocean gained web-based access, automatic environment assignments, and real-time visibility into student progress. Strigo helped the team deliver more engaging workshops at scale, leading to a 20% increase in customer satisfaction, a jump in average class size from 10 to 15, and a 24% increase in course volume.

Mediaocean

Dan Braithwaite

Director of Product Training