Case Study: Elastic scales customer training and boosts satisfaction with Strigo

Elastic Scales Customer Education & Grows its Business

Elastic, an enterprise search technology provider, needed a scalable virtual training tool to help developers become proficient with its products. Its face-to-face training approach was costly and couldn’t keep up with demand from customers around the world, creating a need for reliable, around-the-clock training that reduced technical friction.

Strigo’s customer training platform gave Elastic a unified virtual environment with browser-based access, automated labs, 24/7 availability, and integration with its existing LMS. With Strigo, Elastic expanded its training program, improved operational and technical efficiency, and saw higher customer satisfaction, more training subscriptions, and more product license renewals.

Elastic

Nathan Zamecnik

Director of Education