Case Study: 73V saves $360K annually with Stride's AI SMS patient inquiry agents

73V saves $360K annually with Stride

73V, a provider of in-home healthcare, needed to build a new AI-powered SMS communication system from scratch to handle diverse patient inquiries quickly and accurately while scaling operations cost-effectively. They partnered with the vendor Stride to develop this solution using Anthropic's Claude AI models.

Stride engineered an intelligent AI agent that routes patient queries to the optimal Claude model, handling the majority with a high-speed, cost-effective option and escalating complex cases. This human-in-the-loop system saved 73V over $360,000 annually, accelerated response times, and acted as a force multiplier for their care team, allowing them to manage significantly higher patient volumes.

73V