Case Study: Frost & Sullivan achieves Customer Value Leadership recognition for affordable, scalable SMB mobile workforce solutions with StreetSmart

StreetSmart Receives Frost & Sullivan’s Customer Leadership Award in Mobile Workforce Applications

Frost & Sullivan set out to evaluate the North American SMB mobile workforce applications market and identify vendors that truly deliver customer value for resource-constrained small businesses. Their challenge was to find solutions that address tight budgets, limited IT staff, skepticism about ROI, and high churn risk while remaining easy to buy, deploy, and scale. In this review Frost & Sullivan examined StreetSmart, ClickSoftware’s cloud-based StreetSmart suite of mobile worker applications.

StreetSmart provided a modular, cloud SaaS approach with predictable per-seat subscription pricing (individual apps $9.95 PUPM, full suite $24.95 PUPM), turnkey industry packages, tailored onboarding, 24x7 managed support, and expanding OEM and channel distribution to simplify purchase and increase uptake. Frost & Sullivan found these measures reduced adoption barriers and churn, supported customer expansion, and delivered strong market performance—scoring ClickSoftware/StreetSmart Customer Impact 9.50, Business Impact 10.00 (average 9.75)—and awarded it the 2017 Customer Value Leadership Award.

Frost & Sullivan