Case Study: Graybar achieves paperless operations and real-time delivery visibility with StreetSmart

StreetSmart Helps GrayBar Maintain a Laser Focus on Customer Service and Driver Productivity through Electronic Mobile Data Collection

Graybar, a Fortune 500 industrial products distributor, faced the challenge of relying on paper timesheets and limited delivery visibility, which led to frequent customer calls and administrative overhead. To improve customer service and driver productivity, Graybar selected StreetSmart’s mobile enterprise software (StreetSmart®) to replace paper processes and provide real‑time delivery and location data.

StreetSmart deployed mobile data capture with GPS/time stamping, Google Maps integration, SAP back‑end connectivity and the JobPix photo proof‑of‑delivery feature. The StreetSmart solution enabled near‑real‑time ETAs, attachment of signed packing‑slip images to job records, reduced overtime and administrative costs, fewer invoicing errors and higher customer satisfaction—outcomes Graybar cites as “significant” and that it now markets as its Graybar Delivery Advantage.

Graybar

Willie Thornton

Warehouse Supervisor