Case Study: Oakwood Worldwide achieves better analytics, faster turnarounds and increased revenue capture with StreetSmart

Oakwood Worldwide Benefts from Enhanced Analytics and Revenue Capture

Oakwood Worldwide, the global leader in corporate housing, needed better analytics and faster revenue capture to reduce apartment vacancy time and improve field-crew productivity. Their existing workforce system lacked the digital data and reporting needed to prioritize service requests and shorten turnaround after guest departures, so they turned to StreetSmart and its smartphone-enabled workforce management solution.

StreetSmart configured and deployed its mobile application across Oakwood Worldwide’s field force, providing digital capture, custom reporting and built-in KPI dashboards. The rollout—completed without tying up Oakwood IT— produced faster service response (shifting many issues to same-day resolution), clearer productivity metrics for branch comparisons, improved training/coaching and higher employee morale, plus measurable gains in customer service and operational visibility.

Oakwood Worldwide

Sara Travison

IT Liaison Manager