Case Study: Johns Disposal achieves personalized, same-day customer support across 600 routes with StreetSmart

Johns Disposal Provides Personalized Customer Support for 600 Routes Using Mobile Workforce App

Johns Disposal, a family-owned residential and commercial waste services company founded in 1969, needed a way to protect its reputation for personalized customer service across 600 routes by handling special-address requirements, mid-day callbacks, and providing onsite proof of issues. To meet these challenges they turned to StreetSmart’s mobile workforce management solution to coordinate and document field service for their drivers.

StreetSmart delivered a mobile app and cloud-based admin tools—mobile forms, GPS breadcrumb trails, jobs dispatch, geofencing and alerts—that let Johns Disposal dispatch special requests, capture photos/proof of service, verify route coverage, and report to municipalities. The solution supports 85 mobile workers across 600 routes, enables same‑day responses and better complaint management, and has been in use by Johns Disposal for more than 10 years, preserving service quality and competitive differentiation.

Johns Disposal

Dan Jongetjes

General Manager