Case Study: Benjamin Moore achieves 99% on-time deliveries with StreetSmart

Benjamin Moore Brushes up Productivity, Increasing On-Time Deliveries from 55% To 99%

Benjamin Moore, the 130‑year‑old paint manufacturer, faced a critical logistics challenge: every paint batch must leave the plant same day to preserve quality, but unpredictable schedules, disputed deliveries, and coordination across 15 distribution centers and a 120‑truck fleet serving 4,500 retailers meant on‑time delivery was only about 55%. To fix this, Benjamin Moore turned to StreetSmart and its Field Force Manager mobile tracking solution.

StreetSmart deployed a mobile tracking app that automatically records delivery specialist locations and electronic confirmations, going live within a week. The StreetSmart solution eliminated delivery dispute calls (down from 20–25 per day to zero), cut driver overtime and related costs through better scheduling, and drove on‑time deliveries from 55% to 99%, substantially improving operational efficiency and customer service.

Benjamin Moore

Clyde R. Brathwaite

Transportation Manager