Case Study: CLEAResult achieves faster, safer virtual assessments with Streem

Virtual Assessments Grow Field Service Business During a Pandemic

CLEAResult, a North American energy efficiency company, needed a safe way to continue essential home and field service assessments during the COVID-19 pandemic while teams faced shortages and furloughs. To maintain customer service and keep operations moving, the company turned to Streem and its StreemCore™ platform to replace in-person visits with secure remote web-to-web video calls.

Using Streem, CLEAResult redesigned its assessment experience in just five weeks and launched customer-first virtual programs for utility clients. The solution helped double agent capacity, reduce travel by up to 60%, bring back furloughed employees, and support more than 25,000 planned virtual assessments for 2021, while earning an 80+ NPS score and praise from both employees and homeowners.

CLEAResult

Seth Little

Product Director