Case Study: Middle East Postal and Logistics Services Company streamlines customer service with Streebo’s AI conversational interface

Middle East Postal and Logistics Services Company handles queries 24/7 with Streebo, reaching 99% bot accuracy

The customer, a Middle East postal and logistics services company, sought a cutting-edge smart bot solution to streamline its digital transformation strategy. Their challenge was to handle a high volume of simple customer queries to free up human agents for more complex issues, thereby improving efficiency and reducing operational costs. They partnered with vendor Streebo to implement an IBM Watson Assistant-powered cognitive solution.

Streebo implemented an omnichannel, multilingual conversational AI interface that could handle a wide range of requests, from shipment tracking to scheduling pick-ups. The solution provided 24/7 customer service and integrated seamlessly with the client's backend systems. As a result, the company saw a significant decrease in calls, chats, and emails, leading to enhanced customer satisfaction. Streebo's solution also reduced operational costs and increased ROI by automating transactional use cases with minimal human intervention.