Case Study: a leading global travel brand reduces support tickets by 50% with Streebo's Google Vertex AI travel agent

Leading Global Travel Brand cuts support tickets by 50% with Streebo

A leading global travel brand faced the challenge of scaling its customer support to handle high volumes of repetitive, low-complexity tickets, which were overwhelming its agents and delaying resolutions for more complex issues. Its existing static FAQ system was insufficient, so it turned to Streebo for a solution, implementing a generative AI agent for travel booking automation powered by Google Vertex AI.

Streebo implemented an AI chatbot that could understand natural language and handle end-to-end travel interactions. This solution was deployed across the brand's website, mobile apps, and social messaging interfaces, supporting over 40 languages. The results were significant, with Streebo's AI agent reducing support tickets by over 50%, improving booking completion rates, and freeing human agents to focus on more complex inquiries.