Case Study: a leading insurance company in the US achieves better customer support with Streebo's IBM Watson and Generative AI chatbot

Insurance boosts customer satisfaction by 35% with Streebo

The customer, a leading insurance company in the US, faced challenges in adapting its customer support operations to meet the demand for personalized service and more efficient lead generation. To address this, they partnered with vendor Streebo, which leveraged IBM Watson and Generative AI to provide a solution.

Streebo implemented a multi-modal cognitive assistant that automated support across web, SMS, and voice channels. The solution integrated with the client's CRM and calendaring systems for lead capture and appointment booking. This resulted in a 30% reduction in agent costs, a 35% increase in customer satisfaction, a 25% improvement in lead conversion rates, and a 20% increase in revenue for the insurance company.