Case Study: an India-based aviation company handles 40,000 daily customer queries with Streebo's Travel AI Agent

India-Based Aviation Company handles 40,000 daily queries with Streebo

The India-based aviation company, facing millions of customer inquiries that overwhelmed its support channels, partnered with Streebo to deploy a Travel AI Agent powered by Microsoft Azure OpenAI. This high volume of queries was increasing costs, delaying response times, and causing frustration for both travelers and staff.

Streebo's solution was an intelligent Travel AI Agent capable of processing natural language and understanding over 1,300 question areas. The implementation resulted in the system handling approximately 40,000 queries daily, resolving over 13 million inquiries with a 97% success rate. This allowed the company to efficiently manage repetitive demand while reserving human agents for the roughly 3% of cases requiring escalation.

India-Based Aviation Company