Case Study: a leading US-based health care provider improves patient support and cuts call center costs with Streebo’s IBM Watson and Generative AI chatbot

a leading us-based health care provider reduces response times by 40% with Streebo

The client, a leading US-based health care provider, faced challenges in managing a growing influx of patient inquiries through traditional support channels. Seeking to enhance patient experience and reduce operational costs, they partnered with Streebo to implement a solution. Their initial approach using an outsourced call center proved financially burdensome and difficult to manage.

Streebo implemented an IBM Watson and generative AI-powered smart chatbot solution to automate patient support. This AI assistant handles appointment booking, inquiry resolution, and follow-up support across web and voice channels. The solution provided significant benefits for the client, including an expected 30% rise in patient satisfaction scores, a 40% reduction in response times, and an expected revenue increase from improved new patient acquisition.