Case Study: NHS improves shift uptake and staff satisfaction with Stream

NHS - Customer Case Study

The NHS, specifically the Royal Surrey NHS Foundation Trust, faced challenges in filling last-minute shifts, as their own staff were often discouraged from picking up extra work due to a six-week wait for payment. This reliance on external agency staff was costly and less efficient. To address this financial wellbeing and staffing issue, the Trust partnered with Stream to implement its flexible pay and financial tools.

By using Stream's solution, which included instant pay for shifts worked, the Trust empowered its employees with timely access to their earnings. This change significantly improved the internal shift-fill rate, as staff were far more inclined to take on bank shifts. The solution not only provided crucial financial support to lower-paid workers but also successfully reduced the Trust's reliance on agency staff, with many returning to the internal bank. Stream helped the Trust achieve greater shift coverage and improve overall employee satisfaction.

NHS

Julie Burgess

Head of Nursing