Case Study: Reliant Direct achieves marketplace-compliant in-house deliveries with Stream

Reliant Direct expands nationwide delivery with Stream and cuts support calls with live ETA updates

Reliant Direct, a retailer selling TVs and home appliances, faced significant challenges with courier damage and a lack of delivery visibility. Their existing in-house system was not compliant with Amazon and eBay's tracking requirements, which threatened their marketplace standing and growth. To address this, they turned to the vendor Stream for a solution.

By implementing Stream's transportation management system, Reliant Direct gained marketplace-recognized carrier status, ensuring compliant tracking. This allowed them to successfully scale their own delivery fleet nationwide. The results included maintained marketplace compliance, faster automated route planning, and a reduction in customer support calls due to live ETA updates. Stream enabled Reliant Direct to grow its operations with confidence.

Reliant Direct